Fax: (877) -844-4122 Fax the Haz Mat waiver to this fax number.
Returns, Cancellations, Order details, Shipping Terms, and Information:
We do accept Returns, within 14 days of receipt of the product, if it is defective, or we shipped the wrong product. Otherwise, and depending on the product and the problem, buyer is responsible for the return shipping to us. Returns will be in the form of a credit in most cases. No returns after 14 days of receipt whatsoever. Email us with the particular details.
If you need to cancel an order before it is shipped, email us. We occasionally have to cancel an order, and reserve the right to do so. Some of the reasons we may have to cancel an order may include: Unforeseen Shortage of ingredient(s) or other material. Unannounced or unknown Increase in costs from source(s). Technical problems. Minimum Order:
Our minimum order is just $10.00 US $
We accept most Credit cards, Visa, Mastercard, American Express, and Paypal for payment. Our store utilizes the most current security technology offered through our Aabaco Store Checkout, and PayPal. Privacy
See our Privacy Page for complete details.
We ship orders Monday through Friday in the order received, except for US Holidays. The only exception is if an item is backordered, and we will email you if there is an item backordered.
In the case of backorders, if you would like for us to ship the remainder of the order not backordered- we will.
Typically, orders you enter after NOON (US Central Time) are shipped within the NEXT one or two (2) business days, depending on order volume. We ship out orders in the order they are received and the only exception is UNLESS SPECIAL ARRANGEMENTS ARE MADE - (You can only arrange "Special Arrangements by leaving notes in the comments, and / or contacting us (our email is firstname.lastname@example.org and our phone number is 888-583-7738) and paying for 2 day Air or a 3 day UPS Guaranteed shipment) . We only ship out "Emergencies" or Expedited shipments if you contact us directly and we agree. We reserve the right, depending on the needs, to charge an extra fee for expedited shipping, however, in any case. we are not responsible for shipments that do not arrive on time. We make no claims or warranties about deliveries.
ALWAYS CHECK and MAKE SURE YOU ENTER CORRECT EMAILS AND ADDRESSES- WE DO NOT RESHIP FOR FREE IF YOU ENTER INCORRECT ADDRESSES. As far as emails and Shipping - Our number one problem with getting people correct tracking information is that they mistype their email address. Please check your email after you order (check spam settings and add our email to your addresses if needed.) to get information about shipping status. Our customer service Email is email@example.com
When checking out make sure you enter your correct shipping address when you place your order. We DO NOT RE-SHIP PACKAGES FOR FREE if we ship to an address you entered incorrectly, AND/ OR the carrier selected can not or will not deliver to an address
To check freight on 50 Lb bags put them in the cart separately and choose UPS Ground.
Multiple 50 pound bags typically ship, separately in custom made boxes via GROUND or LTL Freight. We can compare UPS Ground and LTL freight. Typically heavier shipments ship via a freight carrier (US ONLY) at a better costs.
If you choose a shipping option, and what you bought will not fit in the chosen box /option properly, we will use another shipping option. If there is a difference in cost we will notify you. Please check your email
USPS Medium Flat rate Box generally only holds 6 to 10 pounds.
USPS Large Flat rate box typically holds from 8 to 12 pounds
Gallon Containers typically ship UPS Ground or USPS Priority
5 Gallon Pails ship UPS , and in a specially made container
We do not ship soapmaker's lye/ sodium hydroxide outside the continental US. Lye must be shipped UPS Ground Only. And, Buyers must send the signed HAZ MAT waiver by fax (877) -844-4122 or email firstname.lastname@example.org with HAZMAT in subject line, before we ship.
For customers using Ground, there is a link to the UPS Shipping Map with shipping times from Conway, AR. UPS shipping MapHeavy Shipments (Pallets, multiple drums and shipments Typically over 100 pounds)
On orders of 15 gallon, 55 gallon drum orders, and multiple 50 Lb bag orders we use an LTL freight carrier. If you purchase drums, or bags and the weight is 150 Pounds or more we will get a freight quote.Other important shipping details:
If using an LTL Carrier We need to know if you have a business address, a dock, and a fork lift. We also need to know if you need additional freight services- like a Lift Gate Service, or an appointment for freight shipments. All additional services ordered after we give a freight quote, or that you order when the truck arrives are the buyer's responsibility. Additional freight charges will need to be paid. Please do not order additional freight services when the truck arrives without paying for them. We will need to collect the money after the sale and you agree to pay them if you order additional services not on our original quote.
We are happy to let customers check their own freight carrier rates and compare to our quotes.
We ship Globally
We have several USPS International options. Choose the best method.
We only provide tracking if the selected shipping method allows it and the carrier provides tracking information to us. Some international shipping options (1)Do not allow any tracking and (2) May not arrive due to customs issues, or they may arrive late. We typically have no problems with International Shipping but sometimes there are problems out of our control - for example how something moves through customs.
We will not mislabel or mis-categorize international shipments / packages so customers can avoid paying fees and/or duties. Any additional fees or duties due upon arrival of any item(s) purchased, are solely the responsibility of the customer. E-Mails are answered daily, and as quickly as we can. Sometimes technical questions may require more time than the questions about shipping or availability. Our Email is email@example.com
We typically do not offer refunds on chemicals unless we shipped the wrong item.
If you have questions email us, or call us. Contact@thechemistryconnection.com is the email address.
Thanks for the opportunity to supply your requirements.
We can not guarantee our products if you buy them from anyone other than us (Chemistry Connection dba www.saveoncitric.com) .. We do not have any authorized resellers, outside agents, or representatives. If you are buying products for re-sell we request that you not use our name or images or data and not represent to anyone that you have our permission to resell unless we have expressly permitted it. Thank you.
The information on this web site is intended for educational purposes only. The statements have not been evaluated by the FDA, and are NOT intended to prevent, diagnose, treat, or cure any disease. Please see a qualified medical professional about any health concerns you have.
Buyer must determine if the product(s) will work for their particular purpose. We MAKE NO WARRANTIES EXPRESSED OR IMPLIED and We make no warranties or guarantees for merchantability for a particular purpose.