Fax: (877) -844-4122 Fax the Haz Mat waiver to this fax number.
Returns, Cancellations, Order details, Shipping Terms, and Information:
Because of the nature of the products we sell, we only accept returns if we ship the incorrect product, or we sent a defective product. Returns will be in the form of a credit in most cases. No returns after 7 days of receipt whatsoever. Call of email us with details about any item you need to return.
If you need to cancel an order before it is shipped, call or email us.
An unforeseen Shortage of ingredient(s), or a technical problem could potentially cause us to have to cancel and order. Minimum Order:
Our minimum order is just $10.00 US $
We accept: Visa, Mastercard, American Express, and Paypal for payment through our website and by phone. Our store has encrypted secure servers through Yahoo stores and Paypal for secure check out. Privacy
See our Privacy Page for complete details.
We ship orders Monday through Friday in the order received, except for US Holidays.
SaveonCitric.com uses several carriers for shipments - namely FEDEX, UPS, and USPS. For heavy shipments we use several LTL Carriers like SAIA, R & L, and others.
Typically, orders you received by NOON US Central Time are shipped within 1 -2 to BUSINESS DAYS, depending on order volume. UNLESS SPECIAL ARRANGEMENTS ARE MADE - (You can only arrange "Special Arrangements by leaving notes in the comments, and / or contacting us (our email is firstname.lastname@example.org and our phone number is 888-583-7738) , AND by using and paying for for 2 day Air or a 3 day Guaranteed shipment . We only ship out "Emergencies" or Expedited shipments if you contact us directly and we agree. We reserve the right to charge an extra fees for expedited shipping.
Chemistry Connection is not responsible for shipments that do not arrive on time. We make no claims or warranties about deliveries.
ALWAYS CHECK and MAKE SURE YOU ENTER CORRECT EMAILS AND ADDRESSES- WE DO NOT RESHIP FOR FREE IF YOU ENTER INCORRECT ADDRESSES. Please check your email after you order (check spam settings and add our email to your addresses if needed.) to get information about shipping status.
Our customer service Email is email@example.com
To check freight on 50 Lb bags put them in the cart separately and choose UPS Ground.
Multiple 50 pound bags typically ship, separately in custom made boxes via GROUND or LTL Freight.
If you choose a shipping option, and what you bought will not fit in the chosen box /option properly, we will use another shipping option. If there is a difference in cost we will notify you.
Gallon Containers typically ship Ground or USPS Priority
5 Gallon Pails ship Ground (FEDEX or UPS) , in a specially made box
We do not ship soapmaker's lye/ sodium hydroxide outside the continental US. Lye must be shipped UPS Ground Only. And, Buyers must send the signed HAZ MAT waiver by fax (877) -844-4122 or email firstname.lastname@example.org with HAZMAT in subject line, before we ship.
For customers using Ground, there is a link to a UPS Shipping Map with shipping times from Conway, AR to use as a guide. We also use FEDEX.. UPS shipping MapOther important shipping details:
If using an LTL Carrier for heavy shipments over 100 pounds we will need to know if you have a business address, a dock, and a fork lift. We also need to know if you need additional freight services- like a Lift Gate Service, or an appointment for freight shipments. All additional services ordered after we give a freight quote, or that you order when the truck arrives are the buyer's responsibility. Additional freight charges will need to be paid. Please do not order additional freight services when the truck arrives without paying for them. We will need to collect the money after the sale and you agree to pay them if you order additional services not on our original quote.
We are happy to let customers check their own freight carrier rates and compare to our quotes.
We ship Globally
We have several USPS International options. Choose the best method.
We only provide tracking if selected shipping method offers tracking and the carrier provides tracking information. Some international shipping options (1)Do not allow any tracking and (2) May not arrive due to customs issues, or they may arrive late. We typically have no problems with International Shipping but sometimes there are problems out of our control - for example how something moves through customs.
SHIPMENTS TO CANDA: Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada. By placing an order with SaveonCitric.com you agree to pay the duties and taxes charged by Customs at the time of delivery. Customs duty and Value-Added Tax (VAT) will be payable, as follows:
Customs duty – Typically 20-30% of product price (based on product characteristics)
Tax – Typically 6-16% of product price (based on province)
Advancement Fees – FedEx fee for processing of duties/fees (currently $8.00 USD)
For further assistance in understanding and estimating taxes and duties, visit Canada Customs at www.ccra-adrc.gc.ca (Canada Revenue Agency) or www.cbsa-asfc.gc.ca (Canada Border Services Agency), or by calling 1-800-959-5525 from within Canada.
We will not mislabel or mis-categorize international shipments / packages so customers can avoid paying fees and/or duties. Any additional fees or duties due upon arrival of any item(s) purchased, are solely the responsibility of the customer. E-Mails are answered daily, and as quickly as we can. Sometimes technical questions may require more time than the questions about shipping or availability. Our Email is email@example.com
We typically do not offer refunds on ingredients or chemicals unless we shipped the wrong item.
If you have questions email us, or call us. Contact@thechemistryconnection.com is the email address.
Thanks for the opportunity to supply your requirements.
We can not guarantee our products if you buy them from anyone other than us (Chemistry Connection dba www.saveoncitric.com) .. We do not have any authorized resellers, outside agents, or representatives. If you are buying products for re-sell we request that you not use our name or images or data and not represent to anyone that you have our permission to resell unless we have expressly permitted it. Thank you.
The information on this web site is intended for educational purposes only. The statements have not been evaluated by the FDA, and are NOT intended to prevent, diagnose, treat, or cure any disease. Please see a qualified medical professional about any health concerns you have.
Buyer must determine if the product(s) will work for their particular purpose. We MAKE NO WARRANTIES EXPRESSED OR IMPLIED and We make no warranties or guarantees for merchantability for a particular purpose.